flooding harrahs casino metropolis illinois

We decided to go to the casino and let the front desk know again that we were going to be out of the room so go ahead and come in to fix it. Arrived back in the room after approx 3 hours and still not fixed called again to front desk and they said the would get right on it. He looked at it for a few minutes and said he would be right back, after an hour we decided to go ahead and leave called front desk and let them know we would be out of the room and just come in and fix it. Called maintanance and sent someone up right away to check it out. After relaxing a bit went to use the shower to get ready to meet family and the shower would not work, the water valve would not stay open to work the shower head. Upon entering our rooms they were very nice and clean well outfitted with nice king beds and flat screen tv nice large bathrooms and seperate water closets. After quite a long wait the front desk clerk who was very sweet and sympathetic got us our rooms and off we went. They also did not reserve a 2nd room for members of our group. When we arrived we were told that only one room was changed and that we were going to have to pay the fees for the other room because we hadnt cancelled even though we gave both confermation numbers to them. We booked 2 rooms online but had to call back and change the dates on the 800# because the funeral arraingements were changed a day later. We were coming in for a funeral and decided to stay at Harrahs hotel and casino for a little recreation while there.

Flooding harrahs casino metropolis illinois